XTIUM is a managed service provider (MSP) that delivers technology solutions, systems integration, and service and support. XTIUM clients include enterprise retailers and restaurant chains across the U.S., which rely on the company for its extensive expertise in network management and same-day service. The company’s field service technicians install, repair, and maintain routers, access points, and other networking equipment.

Field services are at the heart of how XTIUM works with clients. The company’s field service team, ensures that a qualified engineer will be at a client location anywhere in the U.S. within four hours. Their services include network wiring, surveys, installs, and maintenance, which are backed by a team of project managers that oversee the work. Before working with Field Nation, XTIUM
used staffing agencies and other labor sources to supplement its full-time employees.

XTIUM appreciates the quality and consistency of techs on the Field Nation marketplace. In particular, curated pools of preferred technicians allow XTIUM to tap into a network of technicians that have performed well on previous jobs. XTIUM’s partnership with Field Nation has been so successful that the company plans to “double down” on its field service business in the coming months.

Results

• Access to expert networking technicians across the U.S.
• Achieved 40% cost savings versus using staffing agencies
• 0 quality escalations to executive team
• Leveraged multi-tier auto-dispatch to consistently
• 97% First-Time Fix (FTF) resolution

Skillsets found on Field Nation

•  Low-voltage cable pulling, installation,
  and surveying
• Structured cabling installation
• Network equipment troubleshooting,
  configuration, and surveying
• Wireless network support

“Ultimately, our mission is to help our clients be more successful in their business. We view the Field Nation marketplace as a key part of our success and critical to our ability to scale in the future.”
Tom York
Former CEO | XTIUM (previously Vology)