FIELD SERVICE SUCCESS
To efficiently manage and execute a large-scale project for their nationwide retail client, an IT field service company uses on-demand labor and the #1 labor marketplace of IT technicians.
1100+
total work orders
96%
fulfillment rate
5-star
avg tech rating
850 sites across 36 states
4 months
Retail
IT field service provider supporting a nationwide fashion retailer.
CHALLENGE
An on-site field services provider faced the challenge of orchestrating a complex project that required a widespread presence and rapid response:
SOLUTION
This leading IT support and services company achieved exceptional results while meeting the needs of their retail client, successfully executing a POS upgrade, installation, and configuration project.
Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
RESULTS
On average, technicians were vetted and selected to complete work within 3 days of job details posted on the marketplace, including 120 remote locations. Enhanced response time and high fulfillment rate minimized disruptions to their client’s operations.
Independent technicians found on the marketplace showcased their expertise, earning an average 5-star rating throughout the project, reflecting quality service and their ability to execute complex POS hardware installations and repairs.
Platform features like tech evaluations and in-app messaging enabled ongoing communication. Real-time visibility into local market rates was made possible by using MarketSmart™ Insights which kept costs manageable and competitive nationwide.
