CCTV installation covered in 47 states with labor marketplace

FIELD SERVICE SUCCESS

CCTV installation covered in 47 states with labor marketplace

Consistent, high-quality security system services were delivered across hundreds of restaurant locations nationwide

Customer

A leading technology and security solutions provider delivering video analytics, surveillance systems, and nationwide field services that help major restaurant and retail brands protect assets and improve operations.

Challenge

The company previously managed CCTV and alarm service requests through fragmented vendor networks, leading to inconsistent coverage, delayed response times, and higher operational costs that made it difficult to maintain service quality across hundreds of locations.

Solution

By centralizing its service management through a single nationwide platform, the company gained access to a consistent network of qualified technicians capable of handling installation, troubleshooting, and repair work at scale. This streamlined approach improved coverage, reduced time to assign, and ensured reliable, high-quality support for every location.

Industry Information Technology (IT)
Topics Discussed Field Services, Security Systems, Installation & Maintenance, Nationwide Coverage
Size SMB

Summary

A leading security technology provider delivered nationwide installation, troubleshooting, and repair services for CCTV and alarm systems across a major restaurant chain. Over an eight-year span, the company achieved exceptional fulfillment rates, fast project assignment, and consistent performance while maintaining near-total U.S. coverage.

98.8% fulfillment rate

Nearly every service request was successfully completed across the engagement.

18.33-hour average time to assign

Work orders were matched to qualified providers in less than a day on average.

2,413 service requests completed

CCTV and alarm system installations, repairs, and troubleshooting completed nationwide.

Strengthening security and reliability across a national restaurant network

A leading technology and security solutions provider supports one of the nation’s largest restaurant chains with video analytics, surveillance systems, and field services that ensure safety, compliance, and consistent operations across hundreds of locations. The company’s expertise in CCTV and alarm system installation, troubleshooting, and repair helps each site maintain the reliability and protection needed to keep business running smoothly.

Improving quality and efficiency through Field Nation

To meet the demands of a nationwide client base, the company partnered with Field Nation to enhance its field service capabilities. Field Nation’s on-demand labor platform provided immediate access to a large network of skilled, vetted technicians experienced in low-voltage systems, CCTV, and alarm technologies.

Before using Field Nation, the company relied on fragmented vendor networks that often created inconsistent coverage, longer response times, and uneven service quality. By centralizing operations through Field Nation, the company achieved greater efficiency, faster fulfillment, and more predictable results. The platform’s curated pools of preferred technicians—professionals who consistently met or exceeded quality standards—ensured reliable, repeatable service for every job.

With real-time data on job progress, technician performance, and fulfillment rates, project managers gained the insight needed to make informed, proactive decisions that improved service outcomes and strengthened client relationships.

Delivering reliable results at scale

Through its partnership with Field Nation, the company achieved a 98.8% fulfillment rate and maintained rapid job assignment—averaging less than a day across thousands of service requests nationwide. Nearly half of all projects were completed by top-rated field professionals, reflecting the company’s dedication to excellence and consistency.

After eight years of collaboration, the partnership continues to power secure, efficient operations across hundreds of restaurant locations. With Field Nation’s flexible, scalable workforce model, the company remains well-positioned to meet growing demand while maintaining the quality and reliability its clients depend on.

Skillsets found on Field Nation

Low-voltage cable pulling, installation, and site surveying

CCTV camera installation, configuration, and system troubleshooting

Alarm system wiring, testing, and panel maintenance

Network equipment setup, diagnostics, and structured cabling support

A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.