Customer
A leading technology integration and field services provider supporting nationwide retail and logistics networks with large-scale installation, maintenance, and connectivity projects.
Challenge
Coordinating thousands of kiosk and drop box installations across every U.S. state required rapid scaling, consistent execution, and reliable coverage—all while maintaining strict brand and operational standards for a major logistics client.
Solution
By leveraging Field Nation’s on-demand workforce platform, the company accessed a nationwide network of skilled technicians capable of executing high-volume installation projects with precision and speed. This approach enabled consistent quality, minimized delays, and ensured every location met the client’s technical and operational requirements across all 50 states.
- Industry Retail & Logistics, Facilities Installation
- Topics Discussed Field Services, Equipment Installation, Nationwide Coverage, Logistics & Retail Operations
- Size Enterprise
Summary
Between 2019 and 2021, the company supported a nationwide drop box installation program for a leading logistics provider, ensuring thousands of locations were equipped for reliable parcel access. By leveraging Field Nation’s on-demand labor model, the company scaled coverage across every U.S. state, maintained exceptional fulfillment rates, and achieved near-perfect provider alignment. This nationwide effort ensured consistent installation standards and dependable accessibility for customers coast to coast.
96.9% fulfillment rate
High success rate demonstrating strong coordination and execution.
99.99% accepted as issued
Accurate scoping and clear pricing led to near-universal approval and effortless project kickoff.
22,685 work orders completed
Thousands of kiosk and drop box installations executed across all 50 states.
Expanding drop box access nationwide
A leading technology integration and field services provider partnered with one of the nation’s largest logistics companies to execute a large-scale drop box and kiosk installation program across the U.S. With expertise in equipment installation, site preparation, and connectivity support, the company ensured each drop box location was installed efficiently, safely, and in alignment with strict brand and operational standards. Over the course of the two-year program, the team completed more than 22,000 installations in over 3,900 cities, expanding convenient drop box access to businesses and consumers in every state.
Streamlining operations through Field Nation
To manage thousands of work orders across a nationwide footprint, the company relied on Field Nation’s on-demand labor platform to source, coordinate, and deploy skilled technicians at scale. Field Nation provided instant access to a vetted network of professionals experienced in kiosk assembly, low-voltage cabling, and equipment installation.
Previously, managing nationwide installation programs required multiple vendors, regional scheduling, and complex logistics. By centralizing operations through Field Nation, the company achieved more efficient coordination, reduced administrative workload, and faster project completion times. The near-perfect 99.99% acceptance rate reflected precise work scopes, transparent pricing, and strong alignment between project requirements and technician expertise.
Delivering results at scale
Through its partnership with Field Nation, the company achieved a 96.9% fulfillment rate and completed more than 22,000 drop box installations across all 50 states. Average time to assign was just 3.5 days, ensuring consistent progress and timely delivery at every location.
This coast-to-coast initiative demonstrated how a flexible, on-demand field service model can help logistics providers expand drop box availability, standardize quality, and deliver reliable installation performance nationwide.
Skillsets found on Field Nation
Low-voltage and power connectivity setup
Kiosk, locker, and drop box installation and assembly
Retail fixture, signage, and mounting installation
Equipment troubleshooting, configuration, and verification
