Skip to content

Field Service Trends and 2023 Predictions

November 7, 2022


At this very moment, companies are navigating their planning cycles without access to critical information. Pricing fluctuations, supply chain disruptions, the continuing labor crisis––these volatile market conditions are creating unprecedented uncertainty in the field service industry as we go into the new year. Service leaders want to know: what is the route forward?


With data mined from millions of work orders, we’ll arm you with the information you need to stay one step ahead and inform smart, effective planning for 2023.


  • Actions to capitalize on growth trends while minimizing costs.
  • How the current market affects field service costs (labor, travel, and equipment).
  • Predictions backed by strong data on what’s to come in 2023.

"We're going to go deeper than market averages. We're going to cover key trends related to specific verticals and equipment. We can leverage our data to make predictions, and we can also draw insight from the industry's COVID recovery to help us understand what a recession cycle would look like––if that happens."

EVP of Strategy

Wael Mohammed

Watch now


Wael Mohammed

Wael Mohammed has been in the IT services industry for more than 27 years. He has held leadership roles in startups and large enterprises, including SPS Commerce, IBM, and Target. Wael is currently the Executive Vice President of Strategy at Field Nation and oversees product management, product design, and data science. He is a master in identifying product and market growth opportunities, taking new products to market, and maximizing product performance.


More from the field


Meeting increased demand for skilled labor is a formidable challenge

For businesses, For technicians, Field Intel

To attract skilled talent, businesses are reconsidering traditional workforce models that rely on permanent full-time employees. They’re finding that a blended workforce, including seasonal, temporary, and part-time workers, along with contractors and freelancers, can expand their reach and agility.


White Paper

The state of independent contracting in IT field services

For businesses, For technicians, Field Intel, Quality, Industry Trends

To understand the landscape of independent contracting in field services, Field Nation surveyed over 800 field service technicians. Download our research study to see how contract work has evolved and why it's preferred.

White Paper


Digitization in retail continues to show its strength

Networking, Point-of-Sale, For businesses, Field Intel, Industry Trends

The past year and a half of post-COVID recovery has made one field service übertrend absolutely clear: The digitization of the customer experience, once a nice-to-have feather in the cap of ambitious retailers, has become a do-or-die necessity.


Confidently face fluctuation in the field service market