IT infrastructure and telecom services firm wins more work using Field Nation

FIELD SERVICE SUCCESS

IT infrastructure and telecom services firm wins more work using Field Nation

By consolidating field service work on Field Nation, the company improved technician performance, cut repeat visits, and responded faster to client demand.

Customer

A privately held managed services company supports both project and break/fix work across diverse sectors, including automotive, healthcare, energy, and retail.

Challenge

The company previously used multiple labor marketplaces to complete field service projects, leading to inefficiencies and inconsistent results.

Solution

By moving more than 85 percent of work orders to the Field Nation marketplace, the company found technicians faster and improved project results. An API integration eliminated manual data entry between systems, while pre-vetted technician pools increased repeat engagement rates and provided dedicated support unavailable on other platforms.

Industry Information Technology (IT) / Telecom Services
Topics Discussed Field Services, Managed Services, Technician Sourcing, API Integration, Operational Efficiency
Size Mid-Market (MM)

Summary

By consolidating work on the Field Nation marketplace, the company improved work outcomes, drove measurable efficiency gains, and scaled confidently with repeat clients.

24,000+ work orders

Completed since partnering with Field Nation

30% fewer site revisits

Achieved through higher-quality, pre-qualified technicians

20–30% faster sourcing

Reduced time to fill project needs

10–20 minutes saved per job

Gained from app-based milestone tracking and documentation

Repeat clients drive growth

With more projects coming from existing customers, the company relied on technicians using the Field Nation marketplace to deliver consistent results. Strong performance created a cycle of repeat business, while alternative marketplaces became an occasional fallback rather than a regular option.

Building a reputation for reliability

Consistent technician quality strengthened the company’s position in competitive bids. Access to pre-vetted talent reduced project delays, while dedicated support from Field Nation provided expertise that helped the company stand out from competitors.

Streamlining the sales cycle

Faster technician sourcing using built-in vetting tools gave the company an edge. Projects could be filled 20–30 percent faster, improving responsiveness to client demand. The Field Nation app required milestones and documentation before a technician left a job site. This process eliminated manual follow-up, saved 10–20 minutes per job, and accelerated billing by about a week.

Landing new clients

Fewer site revisits and faster completion strengthened proposals for new business. Prospective clients gained confidence from proven technician quality and a consistent track record. The company’s reliability became a key differentiator in competitive bids.

The Field Nation advantage

Nationwide coverage of active technicians enabled consistent project delivery across all client locations
Dedicated customer success representatives provided expertise and guidance unavailable on other labor marketplaces
API integration eliminated manual data entry and simplified project management
Curated talent pools improved technician reliability and first-time completion rates

A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.