Managed services provider scales operations with technician accountability and nationwide reach

FIELD SERVICE SUCCESS

Managed services provider scales operations with technician accountability and nationwide reach

The company automated work order creation and invoicing while gaining access to qualified technicians across North America.

Customer

A managed services provider specializing in low-voltage cabling, POS, and networking supports project and break/fix work across the United States and Canada.

Challenge

Before partnering with Field Nation, the company used other marketplaces that lacked the visibility and support needed for consistent outcomes, adding complexity to nationwide project coordination.

Solution

The Field Nation marketplace provided access to skilled technicians and the automation to scale. The company now partners with Field Nation for projects and break/fix work across the U.S. and Canada, focusing on low voltage, networking, and point-of-sale systems.

Industry Information Technology (IT)
Topics Discussed Managed Services, Field Services, Automation & Workflows, Nationwide Coverage
Size Mid-Market (MM)

Summary

With access to vetted technicians and performance visibility, the company expanded into new markets while improving service consistency and reducing the manual coordination that previously consumed internal resources.

24,000+ work orders

Completed since partnering with Field Nation

Completed work in 48 states

Enabled service delivery in previously inaccessible locations

15+ minutes saved per job

With automated workflows

Automation cuts project coordination time

Field Nation allowed the company to reduce the time to create a work order from 15+ minutes to seconds with automated workflows and templates, supporting more than 24,000 work orders to date. Teams publish work orders with a single click instead of managing deliverables via email. Standardized templates provided greater consistency and reduced errors, while automated approvals simplified invoicing by eliminating manual payment processing.

Coverage that scales nationwide

The Field Nation marketplace covers major cities as well as remote locations where the company previously had limited reach. Fast access to qualified technicians allowed the company to take on more projects in new markets. Quality technicians and automation reduced direct costs and created opportunities for repeat business.

Accountability other marketplaces lack

The technician rating system on Field Nation holds technicians accountable through visible performance ratings. Other marketplaces lack this level of accountability and performance transparency. Granular visibility into performance history and quality scores helps the company make more informed decisions when selecting technicians for projects.

Responsive support

The Field Nation team offers ongoing guidance and responds quickly when issues arise. This accessible support helps the company resolve problems efficiently, an advantage when support resources from other marketplaces are often difficult to reach.

The Field Nation advantage

Time-saving automation: Workflows eliminate manual coordination and reduce job setup from 15+ minutes to seconds
Nationwide coverage: The marketplace covers remote locations to enable consistent project delivery
Accountability through transparency: A technician rating system creates visible performance ratings
Expert guidance and support: A dedicated team provides expertise to optimize operations and quickly resolve issues

A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.