Provider Success Score
The Provider Success Score is the industry’s most reliable way to identify and assign quality field service technicians.
Assign with confidence. Deliver with consistency.
Assigning field work shouldn’t feel like a gamble. But too often, it’s hard to know which tecs will deliver. That’s why we built the Provider Success Score (PSS), a predictive signal showing which providers consistently deliver great outcomes.
Technicians with excellent scores are 8.6x more likely to deliver a successful outcome compared to those with poor scores.
How the Provider Success Score works
The Provider Success Score (PSS) distills multiple quality signals into a single, trusted score from 0–100.
Timeliness
Based on last 30 work orders. Late check-ins impact the score more heavily than early check-ins
Backouts
Based on last 30 assignments. Early Backout ½ penalty of late, no call no show 3x penalty of late
Buyer Satisfaction
Based on last 100 work orders with feedback. Includes blocks, Private Feedback, quality issue backouts, and user-reported events
Improved Work Outcomes
The higher a provider’s Success Score, the lower the likelihood of a quality issue. Providers with a “Good” or better score have 70% fewer service issues, 3x lower backouts, and check in on time 17% more often than providers with lower scores.
Smarter Assignments, Fewer Surprises
Make confident technician assignment selections in seconds, not minutes. By surfacing a clear, data-backed score at the point of decision, you can quickly identify reliable providers, avoid costly missteps, and scale your network without sacrificing quality.
Quality That Scales
Field Nation is the only marketplace that lets you expand capacity without losing confidence in outcomes. More than 10,000 providers who use Field Nation have a PSS of “Good” or better.
It’s clarity you can trust, allowing you to build your bench without the gamble.
Ready to see the Success Score?
Static ratings had their moment. But in today’s field service environment, buyers need predictive signals to stay ahead. The Provider Success Score puts you in control of quality, helping you reduce risk, improve outcomes, and scale with confidence.