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User Reported Events & Marketplace Best Practices

The Field Nation Marketplace relies on all users having a shared standard of respect, safety and compliance with the law when interacting with each other. To safeguard the health of the Marketplace, users are encouraged to report conduct that does not meet these standards. This page is meant as a resource to contextualize the Field Nation Terms & Conditions, Field Nation User Agreement(s), and Field Nation’s Report A User functionality.

Please do not use the Report a User functionality to dispute or request a work order payment or to share any unprofessional behavior or poor service quality you feel you have experienced. To open a case related to a work order payment, please use the “Report Problem” feature within the related work order. If you have experienced unprofessional behavior or poor service quality, please submit those details as work order feedback.

User Reported Events Marketplace Best Practices

User Reported Events

The Report A User functionality allows Field Nation users to discreetly report if they experience certain kinds of unsafe, non-compliant or inappropriate behavior from another user while operating within the Field Nation marketplace and want Field Nation to investigate. See the list of reportable user events below and where they are cited within the Field Nation Terms, Conditions, and Agreements.

Report A Buyer

Buyer Terms: No Circumvention: Non-Interference

  • Attempting to Solicit work off the Field Nation platform
  • Attempting to Circumvent the processing of Payments through Field Nation

Buyer Terms: Warrantines and Disclaimer

  • Fraudulent Account

User Agreement: Acceptable Use Of The Platform

  • Discrimination/Harassment
  • Non-compliance with, or coercing a party not to comply with state or federal safety regulations
  • Physical assault or verbal threat of violence
  • Score manipulation

Report a Provider

Provider Terms: Independent Contractor Relationship Between Provider And Field Nation

  • Committing an illegal act while on site
  • Discrimination/Harassment
  • Non-compliance with, or coercing a party not to comply with state or federal safety regulations
  • Physical assault or verbal threat of violence

Provider Terms: No Circumvention: Non-Interference

  • Attempting to circumvent the processing of Payments through Field Nation
  • Attempting to get “off platform work” from an end client or buyer
  • Being under the influence of or possessing alcohol or non-prescription drugs of any kind while on site.

Provider Terms: Provider Data

  • Taking or posting unauthorized photos of locations, products, personnel, or other proprietary company information without the consent of the buyer or end client

User Agreement: Acceptable Use Of The Platform

  • Providing falsified information or documentation/fraud
  • Sending or bringing an unauthorized person to site
  • Score manipulation
  • Misuse of Field Nation account/having duplicate profiles

Our review process

  • Field Nation will review all reports and take the appropriate action.
  • For a buyer, action taken may range from a best practice reminder, written warning to deactivation of your Field Nation account.
  • For a provider, action taken may range from a best practice reminder, written warning, an impact to your Provider Success Score or deactivation of your Field Nation account.

Per the Field Nation Buyer and Provider Terms, Field Nation reserves the right to suspend or terminate any user’s access to the Platform in order to protect Field Nation’s rights and interests. We also reserve the right to deny future Insurance coverage under Field Nation’s General Liability policy for any user-reported event.

 

Once a user’s account has been deactivated for a user-reported event, they cannot apply for another account on the Field Nation platform, nor will they be reinstated at any point. If you have questions and would like to speak with someone directly regarding a user-reported event, please contact Field Nation Support.

Report a User

Anyone who believes they have witnessed or been made aware of a Field Nation user whose behavior matches any of the events listed above, should report the user immediately.

Report a User

Marketplace Best Practices

To help maintain a healthy marketplace and ensure positive outcomes for all Field Nation users, we suggest keeping the following guidelines and recommendations in mind.

Marketplace Integrity

We are committed to fostering a marketplace where users can work together to thrive and grow their businesses. To achieve this, it is essential to uphold high standards of professional, lawful, and safe interactions.

Keep it professional

Maintain appropriate boundaries. Contact that is unrelated to a work order such as reaching out socially, trying to visit someone after a work order has been completed, or engaging in physical contact of any kind could all be seen as unwanted or harassment.

Respect others

Avoid using profane language or comments/questions about personal topics, such as religious beliefs, political affiliation, marital status, and/or physical appearance, all of which could be seen as offensive, threatening or discriminatory.

Prioritize safety

During all Field Nation engagements, adhere to local, state, and federal safety regulations. This includes OSHA, local code, permit and PPE requirements, as well as refraining from any activity that threatens or risks physical harm or encourages illegal or unsafe activity.

Transparency

Representing yourself correctly is critical to creating an environment where providers, buyers and their clients can trust one another.

Accuracy

The information you put in your Field Nation account and profile should remain up-to-date and correct (i.e. legal name, company name, location, contact information, credentials, etc.).

Authenticity

Authentically represent your experience, budget, scope, credentials, skills, and work history when publishing or requesting work on the Field Nation marketplace.

Authorization

A documented agreement between the buyer and provider is required to dispatch or bring anyone other than the assigned Provider to a work order location.

All are welcome

Together we can foster a positive and inclusive experience for everyone interacting through the Field Nation marketplace.

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