Meet Innover

Dispatch work, manage logistics, increase margins, and reduce costs

Partnering to reimagine your field services operations

Across industries, your field services operations are vital touchpoints to create superior customer experiences, improve customer loyalty, and drive repeat purchase behavior.

But how can you continue to meet your customers’ needs at scale while managing the intricate nature of labor, parts, and logistics — while also maintaining quality? Our partner, Innover, can help.

Field service operations and optimization desk

Innover and Field Nation have partnered together to rewire the field service industry by reducing overhead for our clients while still delivering quality services across a wide variety of verticals. Innover’s field service logistics and parts management solutions combined with Field Nation’s on-demand, agile workforce and pricing insights help keep costs to a minimum and increase margins.

how field nation works illustrations complete work

Partner services

Work order management

  • Call center
  • Dispatch
  • Work Scoping/ Work Order Creation/Field Change Orders
  • Day of Job Support
  • Work Order Issue Support/ Approval
  • Jeopardy Management

SLA management

  • Manage Client SLA
  • L0/L1 Help Desk
  • Entitlement Validation
  • Track & Trace
  • Contract & Warranty Management

Talent pool development and management

  • In Platform Talent Recruiting
  • Performance Management -Field Force Performance & Service Performance
  • KPI and Reporting

Parts logistics

  • Parts and equipment coordination
  • Recovery and recall support
  • Inventory management
  • Track and trace monitoring
  • Parts logistics in coordination of field site work
  • Asset Recovery/ Reverse Logistics/ Product Recalls / EOL
  • Repeat dispatches
  • Inventory Management

About Innover

Innover is an Atlanta based technology & process digitization company - transforming service & supply value-chains for our customers. It provides end to end digital transformation solutions to drive business outcomes and build intelligent enterprises of the future.

Innover a growing talent pool of 2,000+ consultants globally catering to Fortune 1000 enterprises across different industries. Its broad range of services includes business process digitization, digital experiences, advanced analytics, and digital applications. Innover has an unyielding focus on solving business problems by leveraging digital technologies.

Interested in Innover? Chat with their team to learn more.