7 ways to keep technicians safe on site

4 min read

Now more than ever, it’s important to take extra precautions to stop the spread of viruses like COVID-19.

Ironically, as many workers go fully-remote, on-site support is often necessary to make remote work possible. Depending on the company’s IT maturity, many companies will have to configure VPNs, add remote VOIP capabilities, and set up an RMM system on-site before employees can work from home. Grocery stores need to be able to support an influx of visitors and maintain 100% uptime on point-of-sale and WiFi systems to manage inventory and purchases. Medical care facilities, hospitals especially, must have reliable, secure internet to serve patients.

For these reasons and many more, Field Nation will keep our platform completely operational through the outbreak of COVID-19.

Safety remains our top priority. We will be providing guidance and support to our clients, partners, employees, and technicians to keep everyone safe and informed. We’re also asking all of our stakeholders, clients included, to help.

Here are 7 ways that Field Nation clients can keep technicians safe when conducting work on-site:

1. Schedule work orders during off-hours

Work with your end-clients to schedule work orders when sites are not heavily populated. If the site is a retail location, for example, try setting work order windows for before and/or after store hours. Even if some staff remain, a technician should reasonably be able to maintain 6 feet of space away from other people. This might not be possible when stores, especially superstores and grocery stores, are open for business.

2. Add extra details to your work order

Technicians are interested in very different information regarding work sites than they may have been a month ago. Try to set reasonable expectations for what technicians can expect on-site, and be specific about the location type. Try to answer the following questions in the work order description:

  • Could a technician reasonably expect to practice social distancing while on-site, staying 3-feet away from other people?
  • Will technicians have access to a restroom to wash their hands? If not, will they have access to hand sanitizer?
  • If your work order is at a retail location, is the work order time scheduled during hours when the store is closed?

Reducing uncertainty by adding these details can make your work order more likely to get filled.

3. Give technicians access to sanitation supplies

Under normal circumstances, contractors are expected to supply their own cleaning products. However, like all consumers, many technicians are struggling to find supplies including disinfectant wipes and hand sanitizer. Communicate with end-clients to ensure that on-site technicians have access to disinfectant wipes, hand sanitizer, screen cleaners, and other disinfectant products.

4. Add PPE to scope of work

Since PPE is not required in all states or regions, it’s good to remind technicians if they are required to wear masks. If you are requiring a technician to wear PPE to a work order (face mask, face covering, disposable gloves, etc.), we ask that you explicitly list these items in the Scope of Work. Please keep in mind that some PPE is difficult for technicians to obtain, and working with end-clients to provide these items when possible is appreciated by technicians.

5. Don’t require signatures, get photos instead

You may often require a signature as a work order task to ensure work orders are completed to your clients’ satisfaction. Consider requiring a photo instead. Signatures require managers to touch technicians’ phones, which can spread viruses and is contradictory to social distancing guidelines. By requesting a photo instead, you’ll still have documentation that the technician completed their assignment- and no one else will have to touch their phone.

6. Alert technicians to known COVID-19 cases on site

If the location of a work order has known COVID-19 cases, we ask that you note this in the work order details.
If you find out a site has an active COVID-19 case after a work order is assigned, please contact the technician in the work order messages tab as soon as possible.
We ask that you pay special attention to work orders in healthcare facilities, nursing homes, long-term care facilities, homeless shelters, dormitories, public housing, and prisons – all of which are prone to high rates of infection.

7. Be compassionate and flexible

If a technician removes themself from a work order due to illness or health concerns—don’t panic. Thank the technician for doing the right thing by not going on-site while ill. If you have any concerns about filling your work order, the Field Nation team is here to help. We’re reallocating resources to address any potential coverage gaps, with the exception of government-mandated home lockdowns or quarantines.

We thank you for your patience during this confusing time. Field Nation is committed to giving you the insight and clarity you need to keep your business moving forward.