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FIELD SERVICE SUCCESS

600+ DMBs upgraded across 40 states in under 6 months

When an enterprise technology company needed to support a global foodservice retailer’s transition to digital menu bards, they used Field Nation to find skilled AV technicians across the nation.

1000+

total work orders

4.93

avg tech rating

< 1 day

avg time from request

LOCATION

659 cities across 40 states

 

DURATION

6 months

INDUSTRY

Restaurant

 

COMPANY

Enterprise technology company supporting global foodservice retailer.

SKILLS NEEDED

  • Digital signage installation
  • Digital signage configuration
  • Low-voltage cable pulling & installation
  • Low-voltage cable termination
  • Cable troubleshooting and testing

CHALLENGE

Manage digital menu board installation rollout

An enterprise company specializing in consumer transaction technologies was asked to support a mutli-phase DMB installation project:

  • Their client, an international restaurant chain, required a prompt and professional upgrade of more than 600 drive-thru digital menu boards.
  • This provider needed the ability to coordinate a lead technician and an assistant technician be present for installation at every site.

SOLUTION

On-demand labor using a labor marketplace

This technology company achieved exceptional results while meeting the needs of their restaurant client, successfully executing a nationwide rollout of updated outdoor digital menu boards.

 
Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.

RESULTS

Scalability, efficiency, and on-site quality

Faster response time

On average, both lead and assistant technicians were on site and completed work in less than 1 days of job details posted on the marketplace. This included skilled coverage across 600+ cities and 40 states over the course of six months.

Reliable quality

Independent technicians found on the marketplace showcased their expertise, earning an average 4.93-star rating throughout the project, reflecting quality service and their ability to execute complex digital signage installation and configuration.

Optimized workflow

Coordinating client and technician availability was seamless. They closed 1000+ work orders and costs remained manageable with a nationwide average hourly pay rate of $48.97 using MarketSmart™ Insights.

See how Field Nation can support your next DMB or OMB installation project