Read time: 1 minutes
Contents
Field Nation 2020 Year-End Stats
February 10, 2021
As we look back on 2020, we recognize the strength and tenacity of the customers and technicians on our marketplace. Despite the many unknowns and technology transformations, they persisted and found ways to safely maintain and support critical infrastructures. We owe these 2020 wins to them.
2020 Field Nation Stats Summary
Platform: Completed work orders
- In 2020, 891,200 work orders were completed on the platform, despite the effects of the pandemic
- 2019 work order volume: 1,032,558
- Work order average value increased $4 across all work types from 2019 to 2020
Users: People-powered performance
- 26,374 new technicians brought their skills to the Field Nation platform
- 13% of assigned work orders connected companies to new technicians
- 5% more companies posted work to Field Nation in 2020 than in 2019
Coverage: Where and when you need it most
- Work orders were completed in 24,299 U.S. zip codes and 5,000 Canadian postal codes
Types of work: By popular demand
- Top 5 types of work by total work order volume:
Networking (16%)
Point of Sale (POS) (16%)
Telecom/VOIP (11%)
Desktop/Laptop (10%)
Low-voltage Cabling (7.3%)
Other (39.7%) - Networking is the most popular type of work on the platform, with 145,613 work orders
- Audio-visual work orders increased by 42.2% year over year
- Commercial Electrical work orders increased by 190% year over year
RELATED RESOURCES
More from the field
- Product Updates
- Blog
This month saw the launch of our upgraded Support Chat, a highly requested Webhooks update, and several improvements to the Provider Match experience for buyers.
- Business Growth
- Success Story
Nationwide audio/visual installations and support completed for a leading healthcare technology provider, ensuring reliable patient engagement systems and consistent service quality through Field..
- Business Growth
- Quality Outcomes
- Success Story
Nationwide drop box and kiosk installations completed for a leading logistics provider, delivering consistent quality and coast-to-coast coverage across all 50 states through Field Nation’s on-demand..
Tap into the #1 labor marketplace for IT field service
A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.