Skip to content

Field Nation 2020 Year-End Stats

February 10, 2021


As we look back on 2020, we recognize the strength and tenacity of the customers and technicians on our marketplace. Despite the many unknowns and technology transformations, they persisted and found ways to safely maintain and support critical infrastructures. We owe these 2020 wins to them.

Field Nation 2020 platform stats


2020 Field Nation Stats Summary

Platform: Completed work orders

  • In 2020, 891,200 work orders were completed on the platform, despite the effects of the pandemic
  • 2019 work order volume: 1,032,558
  • Work order average value increased $4 across all work types from 2019 to 2020

Users: People-powered performance

  • 26,374 new technicians brought their skills to the Field Nation platform
  • 13% of assigned work orders connected companies to new technicians
  • 5% more companies posted work to Field Nation in 2020 than in 2019

Coverage: Where and when you need it most

  • Work orders were completed in 24,299 U.S. zip codes and 5,000 Canadian postal codes

Types of work: By popular demand

  • Top 5 types of work by total work order volume:
    Networking (16%)
    Point of Sale (POS) (16%)
    Telecom/VOIP (11%)
    Desktop/Laptop (10%)
    Low-voltage Cabling (7.3%)
    Other (39.7%)
  • Networking is the most popular type of work on the platform, with 145,613 work orders
  • Audio-visual work orders increased by 42.2% year over year
  • Commercial Electrical work orders increased by 190% year over year


More from the field


LinkedIn Live: Market Trends Impacting IT Field Service

Labor shortage, Field Intel, Growth, Industry Trends, Coverage

EVP of Strategy, Wael Mohammed, shares his perspective on the latest shifts in the labor market and what field service leaders can do to navigate this uncertainty. Powered by billions of data points, get the intel you need to optimize growth opportunities.



Faces of Field Nation: Jeromy Dorsing

Faces of Field Nation

Jeromy Dorsing is a dedicated Customer Success Manager at Field Nation with over 2.5 years of experience in his role. As a former project manager for one of Field Nation’s valued customers, Jeromy brings a valuable perspective and understanding of customer needs to the team.



Power over Ethernet: What is it and how will it impact field services?

For businesses, Field Intel, Industry Trends, Retail, Enterprise

From enhancing energy efficiency to improving flexibility and scalability, PoE offers unbeatable benefits that will make it a trend that’s here to stay. Learn how PoE affects companies across industries and what this booming demand means for the field service industry.


Tap into the #1 labor marketplace for IT field service