As the Program Manager for the network category team at Field Nation, Sumit Deb plays a vital role in connecting field service companies with independent technicians. In this Faces of Field Nation feature, Sumit shares the professional journey that brought him to his current role, as well as the steps he takes to set Field Nation customers up for success.

Q: What are your responsibilities as a Program Manager at Field Nation?

As a Program Manager, my main task is finding the best talent solutions for the clients I work with. When a client project comes in, I help identify the necessary certifications, create talent pools, and develop training programs for technicians. I ensure the Field Nation marketplace can provide the right coverage of independent technicians to meet our clients’ needs. I also handle vetting for Premier customers who need specific types of technicians, creating customized Talent Pools for them.

Q: Can you provide a brief overview of your professional background and experience within the industry?

My first job was as an office admin taught me how to manage a team and collaborate. I then moved to a supply chain company where I managed business operations, which prepared me for project management responsibilities. Finally, in November of 2018, I joined Field Nation as a Recruitment Onboarding Coordinator.

As a Recruitment Onboarding Coordinator, I was responsible for reaching out to independent technicians and service companies to introduce them to Field Nation. This role helped me learn about the platform from both the client and technician perspectives. I eventually became a team lead, leveraging my experience to guide others. One of my proudest achievements was working with a client from the beginning of their large project, which led to the development of our Enterprise package.

Q: Why did you want to join Field Nation?

When I discovered Field Nation, I was intrigued by its business model, which was unique in Bangladesh. The idea of a platform that connects independent technicians with companies was fascinating. During my interview with Field Nation, I was particularly drawn to the work culture, which was friendly and collaborative. This culture was a significant factor in my decision to join and stay with Field Nation. In the future, I look forward to being part of Field Nation’s continued success, as well as the opportunity to continue helping companies connect with top-notch independent technicians.

Q: Can you describe a typical day in your role?

A typical day varies depending on the time of year. From April to November, it’s quite busy. I start my day by checking emails, primarily from Premier buyers needing talent pool advice. I prioritize these requests, often communicating with clients or the Customer Success team to understand clients’ needs. I then work with the data team to pull lists based on inquiries and refine the criteria to find the best technicians. My day also involves a lot of reporting and ensuring we find the best-fit technicians for our clients.

Q: What are your hobbies and interests outside of work?

In my free time, I enjoy DIY projects, such as the garden I’m working on right now. I also enjoy PC gaming and carpentry.