Field Nation’s new Customer Success Executive, Michael Bergeron of Duluth, GA brings to the table years of industry knowledge and expertise that allows him to help his clients be more strategic and successful on the marketplace. As a former employee of a company that used Field Nation, Michael offers a unique and valuable perspective to the Field Nation team. We interviewed Michael to learn how he leverages his expertise and 35 years of experience in managed field services to provide Field Nation customers with exceptional service and top-tier solutions.
Q: How and when did you start working at Field Nation? What about the company made you want to be a part of it?
I started working for Field Nation in July 2023. Previously, I was the co-founder of an IT and telecom company that uses Field Nation, so I knew about their business and the amazing culture that Field Nation’s CEO, Mynul Khan, fostered. I felt my experience with on-demand labor and managed services would be a good fit for both myself and Field Nation.
Q: How many years of experience do you bring to Field Nation?
I’ve been working in technology for 35 years. I started out in the U.S. Army where I cross-trained in computers, mainly PC hardware and software installations. After my time in the Army, I went to DeVry Institute of Technology where I received a BS degree in Computer Information Systems. From there, I worked in network administration for several years before I started my managed services journey at a leading information and communications technology services corporation. After seven years at that company, I started my journey as an entrepreneur where I co-founded an IT and telecom company and started using on-demand labor.
Q: What tasks and responsibilities did you hold at your previous position that has prepared you for your responsibilities at Field Nation?
During my time as a leader for an IT and telecom company, I served as the VP of Support Services and VP of Program Management Office for nearly four years. Overall, I was responsible for the company’s operations, from managing systems to developing the processes and procedures for training and hiring staff. I also worked on budgeting and forecasting on a company, client, and project level.
At my previous position, I did similar work as the customers at Field Nation do: I responded to RFPs for national rollouts, reviewed runbooks and other documentations, and wrote scopes of work for technicians. In addition to other processes, I’ve also vetted, qualified, and prepared technicians to do work at client sites. My experience not only allows me to understand what other managed service companies are going through, but I’m also able to identify and mitigate issues before they happen.
Q: What responsibilities do you have as a Customer Success Executive?
As a Customer Success Executive, my focus is to help Enterprise customers understand the marketplace and teach them how to leverage on-demand labor. This may include introducing them to our team, leveraging our consulting services to grow their market share, or recommending they integrate their systems into Field Nation.