Finding success as a Service Company: Interconnect Inc.
October 16, 2019
October 16, 2019
Interconnect Inc. is a national technology service company that provides technical services and internet maintenance to businesses across several industries. Founded in 1981, Interconnect originally found work opportunities by word of mouth.
When Interconnect was founded in 1981, work opportunities and technicians were found by word of mouth. Years later, when interconnect started to receive more high volume rollout projects, this sourcing strategy could no longer suffice. Customers would have them travel to four or five states to fulfill a rollout, and when they didn’t have a large project to undertake, they had trouble keeping their W2s busy.
We spoke with David Ginsburg, director, to discuss why Interconnect got started with Field Nation, and how they recommend other service companies set themselves up for success.
One day, someone suggested Ginsburg try using a field service platform to keep his employees’ calendars full. They explored different options, such as OnForce, before choosing Field Nation as their primary software. Now, instead of bearing travel costs for their employees, they can keep their technicians busy with local work found on Field Nation while using Field Nation’s marketplace to find coverage for out of state projects. This has provided Interconnect with time and cost savings while increasing its employee utilization.
“Nobody wants to pay for travel nowadays, which is why we love Field Nation. We can hire a technician in Texas instead of paying someone to drive out there”.
Fast forward to today, and Interconnect has managed more than 4,000 projects with Field Nation. Here are tips and tricks that Ginsburg suggests other service companies keep in mind when starting on Field Nation:
As David continues growing his computer service business this year, he’s using Field Nation to find more work and strengthen existing relationships, and he recommends other service companies do the same.
As more work becomes available, skilled contractors discover new work options and projects that fit their skills. These opportunities foster a more profound sense of career opportunity and afford contractors better lifestyle choices.Blog
Whether your business is trying to scale or cut back on costs, there is a path forward, and it’s one savvy service leaders have leveraged to slash labor costs, boost efficiency, and protect profitability.Webinar
Join a Field Nation product expert to experience platform features, see real-world applications, and learn first-hand how you can unlock on-demand labor cost, quality, and coverage data to optimize your service delivery.Webinar