Customer
An on-site IT service and consulting provider supporting an international restaurant chain.
Challenge
The provider needed to manage a nationwide rollout of critical IoT devices across all 50 states while maintaining speed and quality.
Solution
The provider used Field Nation to access skilled, on-demand technicians with specialized low-voltage and network configuration expertise to complete installations nationwide.
- Industry Restaurant
- Topics Discussed IoT device installation, Field services, On-demand labor marketplace
- Size Enterprise
Summary
When an on-site IT service and consulting provider needed to complete over 2,500 work orders across all 50 states for their international restaurant chain client, they turned to Field Nation. The project required installing and configuring IoT devices at thousands of restaurant locations nationwide. Using a labor marketplace enabled the provider to scale quickly while maintaining quality and responsiveness.
98% fulfillment rate
Requests for technicians were fulfilled at a rate of 98% for this project, with skilled technicians vetted and selected in less than three days on average.
< 3 days average time to assignment
On average, technicians were assigned in under three days after job details were posted on the marketplace.
2,500+ total work orders completed
More than 2,500 work orders were posted and closed on the marketplace, including 600 completed in just one month.
Scaling a nationwide IoT rollout
An on-site implementation service provider who specializes in IT services and consulting was tasked with a massive IoT device installation project. Their client, an international restaurant chain, was transitioning to a new environment monitoring system that required on-site sensors to be installed at every location across the country.
This provider needed technicians with specialized skills in low-voltage cabling and network configuration across vast geographic locations while maintaining quality workmanship and quick responses to service requests.
On-demand labor for complex field work
This IT field service provider achieved exceptional results while meeting the needs of their restaurant client, successfully executing an IoT device installation and configuration project. Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
Driving efficiency and quality on-site
Independent technicians found on the marketplace showcased their expertise, earning an average 4.95-star rating throughout the project, reflecting quality service and their ability to execute complex IoT device installations and configuration. Coordinating client and technician availability was seamless, with competitive and manageable pay rates informed by real-time local averages using MarketSmart™ Insights.
