Seeking more efficient ways to find high-quality techs

Prior to working with Field Nation, the IT consulting firm struggled with efficiently sourcing technicians. “Previously, we were sourcing technicians the ‘old-school’ way. We’d Google companies in nearby areas where we needed techs. We’d call or email each one, which was a very painful and time-consuming process,” said the company’s Operations Manager. For example, if the company needed to repair a wall jack in Chicago, they would search for “low-voltage service companies” and contact each of them. Then the project management team would determine the service company’s pricing structure, availability, and terms before assigning a work order.

Understanding technician quality was also difficult. “The only insight we had into technician quality was Google reviews. And for the small companies we work with, there typically aren’t a ton of reviews. So we had virtually no visibility into the companies we were using,” he added.

Streamlining technician sourcing with Field Nation

The IT consulting firm needed a better way to quickly find quality techs, and chose to partner with Field Nation to simplify the process. Today they use the Field Nation marketplace to source technicians for commercial electrical, networking, low-voltage cabling, CCTV/alarm, and telecom/VOIP. “At the end of the day, what I’m worried about most is getting more techs. With Field Nation, I have access to a huge variety of technicians. Now I have 15 or 20 in each state that can do work the way we want it done. In addition, I can quickly see their ratings and how many jobs they’ve done,” they said.

When vetting technicians, their team relies on experience, recommendations, and reviews to choose technicians from the network. The platform’s reporting capabilities help track completed jobs by technician. “We use the reports to see how much business we have done this month with Field Nation and a particular technician, as well as the date, time, and how long the project lasted,” they continued.

With Field Nation’s help, the project management team has doubled its capacity in less than 9 months based on the number of tickets processed. This allows the company to get more jobs done more quickly.

Communication is key

“Communication is big for us. Your techs are professional, they communicate well, and they’re always prepared to work on-site with clients. That is so helpful, especially on jobs that require a lot of back and forth,” they added. The platform makes it easy for technicians to understand deliverables and helps both sides understand everything needed to close out work orders.

Cutting labor costs while supporting future growth

One of the biggest benefits of working with Field Nation has been the ability to find high-quality techs at a lower cost. Using Field Nation, they have reduced average hourly rates by over 30 percent. Because of the reach and quality of the Field Nation technician community, the firm has greater confidence in fulfilling projects. “If a current client or a new prospect gives me a call with a job, I now have confidence in saying, ‘Hey, I can get this done.’”

Since working with Field Nation, they have added several large customers and expanded into Canada. The Managing Partner summarizes the impact best: “We love Field Nation. They’ve helped increase our profits dramatically and improved customer satisfaction.”