A global provider of onsite IT services with coverage in 150+ countries. The company provides 24x7x365 deployment and break/fix capabilities to ensure clients’ technology is available when they need it.
Before using the Field Nation-Salesforce integration, their team had to ‘swivel’ between platforms, doubling the work.
The integration enforced a large time savings by allowing for real-time updates on project status with end clients.
Summary Pivital has been a Field Nation customer since 2014. They initially chose Field Nation to help source a large network of skilled technicians for their field service needs. By using on-demand labor to complement its full-time engineers, Pivital has increased cost efficiency and improved service delivery.
Pivital uses Salesforce Service Cloud to capture and manage service requests from clients. Before integrating Salesforce with Field Nation, they used two screens to manage work orders, one for the Field Nation platform and the other for Salesforce.
Over $6.6M of work enabled by integration over a 12-month period
Bi-directional inputs reduced swivel chair updates between SFDC and Field Nation by 20-25%
Enhanced visibility leading to improved project management efficiency
"Before using the Field Nation-Salesforce integration, our team had to ‘swivel’ between platforms. This meant double the work and was definitely not optimal. The integration has saved time and allowed us to provide clients with real-time updates on project status, which is critical for our business."
Vice President of Service Solutions and Engineering
Save or share your copy of Pivital's success story
RECOMMENDED SUCCESS STORIES
Real customers, real results
Improving Efficiency with Integrations: ReSource Point of Sale
See how ReSource POS leverages Field Nation's Autotask integration and Talent Pools feature to save time and money on projects.