Pursuant Health integrated with Field Nation to automate documentation processes and increase accuracy

SUCCESSS STORY

Pursuant Health integrated with Field Nation to automate documentation processes and increase accuracy

Pursuant Health boosts visibility with Field Nation–ServiceNow integration

Customer

Pursuant Health provides health kiosks and relies on Field Nation for short-term maintenance projects.

Challenge

They needed a more efficient and accurate way to transfer critical information between ServiceNow and Field Nation.

Solution

By integrating ServiceNow with Field Nation, Pursuant Health streamlined the transfer of technician check-ins, close-out notes, and service descriptions. This automation created greater ease, efficiency, and visibility across their work orders.

Industry Healthcare Technology
Topics Discussed Systems integration, Automation, Project visibility, Field service operations
Size SMB

Summary

Pursuant Health relies on Field Nation to carry out short-term projects, such as maintenance work, to ensure their health kiosks are reliable for their customers. By integrating their existing software with Field Nation, Pursuant Health is able to fulfill work orders with greater ease and efficiency. The integration made it easier for Pursuant Health to transfer critical information from ServiceNow to Field Nation such as technician check-ins, close-out notes, and service descriptions. With the support of Field Nation, Pursuant Health has more time and resources to focus on meeting goals and delivering exceptional results.

Over $1.2 million enabled by ServiceNow integration over the course of three years

This value was directly supported by process automation and efficiency gains.

Generated over 9,000 work orders over the course of three years

The integration allowed smoother management and execution of high-volume work

Enhanced visibility leading to improved project management efficiency

Better data flow enabled stronger oversight and coordination.

Increasing efficiency through systems integration

Pursuant Health relies on Field Nation to carry out short-term projects, such as maintenance work, to ensure their health kiosks are reliable for their customers. By integrating their existing software with Field Nation, Pursuant Health is able to fulfill work orders with greater ease and efficiency.

Improved visibility and streamlined workflows

The integration made it easier for Pursuant Health to transfer critical information from ServiceNow to Field Nation such as technician check-ins, close-out notes, and service descriptions. With the support of Field Nation, Pursuant Health has more time and resources to focus on meeting goals and delivering exceptional results.

“With the support of Field Nation, Pursuant Health has more time and resources to focus on meeting goals and delivering exceptional results.”

Skillsets found on Field Nation

Low-voltage cable pulling, installation, and surveying

Structured cabling installation

Network equipment troubleshooting, configuration, and surveying

Wireless network support

A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.