Field Nation + ServiceNow = Pursuant Health Success
How Pursuant Health leveraged Field Nation's ServieNow integration to introduce automation and increase accuracy
February 5, 2024
Customer
Pursuant Health provides health kiosks to over 4,600 grocery and retail locations across the United States. From free biometric screenings to health assessments, Pursuant Health makes health management easy and accessible for people everywhere.
Challenge
Prior to integrating with Field Nation, Pursuant Health had a very manual and error-prone process. Their team grappled with a multitude of tasks that included copying, pasting, and managing documents from ServiceNow.
Solution
By integrating ServiceNow with Field Nation, these previously manual tasks were instantly automated, reducing the need for additional staff and eliminating the risk of human error.
Summary
Pursuant Health relies on Field Nation to carry out short- term projects, such as maintenance work, to ensure their health kiosks are reliable for their customers. By integrating their existing software with Field Nation, Pursuant Health is able to fulfill work orders with greater ease and efficiency.
The integration made it easier for Pursuant Health to transfer critical information from ServiceNow to Field Nation such as technician check-ins, close-out notes, and service descriptions. With the support of Field Nation, Pursuant Health has more time and resources to focus on meeting goals and delivering exceptional results.
RESULTS
- Over $1.2 million enabled by ServiceNow integration over the course of three years
- Generated over 9,000 work orders over the course of three years
- Enhanced visibility leading to improved project management efficiency
Skillsets found on Field Nation
"The integration with Field Nation has greatly improved our process; it cuts down on errors."
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