Customer
A security integration solutions provider supporting a national discount retailer.
Challenge
The provider needed to coordinate a large-scale rollout of self-checkout PVM security technology across more than 500 locations nationwide.
Solution
By using on-demand labor through Field Nation, the provider accessed experienced CCTV and PVM installation technicians across the country. This enabled them to complete a complex, multi-state rollout efficiently while maintaining high on-site quality.
- Industry Retail
- Topics Discussed Field services, on-demand labor, security installation
- Size Enterprise
Summary
An IT security integration provider was tasked with managing a nationwide self-checkout PVM installation for a major discount retailer. The project required skilled technicians across hundreds of locations, including many remote sites. By leveraging on-demand labor through Field Nation, the provider completed the rollout quickly while maintaining strong fulfillment rates and quality outcomes.
97.3% fulfillment rate
Despite coverage across 28 states and significant remote work requirements, fulfillment remained consistently high throughout the project.
4.9-star average technician rating
Technicians delivered high-quality installations and strong on-site experiences across hundreds of locations.
700+ work orders completed
The provider successfully tracked and completed more than 700 work orders during the project.
23% of work completed in remote locations
Nearly a quarter of all work required coverage in hard-to-reach areas without impacting delivery speed.
96% of work orders rated
The majority of completed jobs received technician ratings from the provider.
92% five-star ratings
Most rated work orders earned the highest possible satisfaction score.
Coordinating a national security rollout
A leading provider of CCTV and alarm security integration solutions was tasked with managing a large-scale self-checkout PVM installation project.
Their client, a prominent discount retailer, had found a technology solution that integrated easily with their existing POS systems and offered targeted product protection to secure merchandise at a high risk of theft. This provider needed experienced CCTV/PVM install and cable management techs within reach of more than 500 cities nationwide.
Scaling skilled labor with on-demand technicians
This security solutions provider achieved exceptional results while meeting the needs of their retail client, successfully completing a national PVM install project in under 6 months.
Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
Driving efficiency and quality at scale
Throughout the project’s six month run, work was completed across 28 states, with 23% of that work requiring coverage in remote locations. Diverse geographic needs did not slow down rate of fulfillment, which averaged 97.3% overall.
Independent technicians found on Field Nation installed equipment expertly and provided an on-site quality experience earning an average rating 4.9 stars. 96% of work orders received a star rating from the provider and 92% were 5 stars.
In addition to finding skilled techs near client stores, the Field Nation platform offered project management tools for coordinating on-site availability and tracking more than 700 work orders to completion, including photos of every final installation.
