Skip to content

WorkSmart Connect

April 6, 2017


Codeless Integration at the Speed of Business 

This national company saved 40% of their time using WorkSmart Connect’s automated process, which doubled their output, increased efficiency and accelerated SLAs.

“We were able to increase efficiency, which means we can do more work with the same amount of people.”


For organizations that employ contract labor, the ability to manage client requests quickly and efficiently is a critical factor for success and growth. Our customer, a national provider of technology deployment services, faced a severe inefficiency in meeting the demands of their client’s ticket requests and sought to increase the responsiveness and timeliness of this process. They needed an optimized solution that could seamlessly integrate with their enterprise system. They also wished to easily enable pre-defined rule criteria, accelerate Service Level Agreements (SLAs), and provide an expedient method of generating work orders from service requests.

Solution Overview

Our customer turned to WorkSmart Connect, a powerful new feature provided by Field Nation. WorkSmart Connect is a codeless integration and quick-start program that is used to instantly structure, review and deploy work orders directly from an organization’s existing ticketing, help desk, or business process system. Our customer was able to immediately integrate their ticketing system with WorkSmart Connect and automatically translate client requests into work orders within seconds. Using preset rules and intelligent parsing technology, critical information from tickets, emails, and attachments was captured, as well as any associated meta-data. They were able to easily manage and monitor work orders using unique ticket tracking capabilities and gained critical insight and visibility into the status and progress of their projects. Day-of SLAs were met in a matter of hours due to WorkSmart Connect’s cutting-edge text analytics and business process integration features.


Field Nation’s WorkSmart Connect enabled our customer to increase the responsiveness and expedience of meeting client requests. The feature’s increased visibility, accelerated SLAs and adherence to customized rules saved time, minimized error, and improved efficiency and business growth, at scale.

Save or share their story.

Download PDF


More from the field

Success Story

Sendero Cloud perfected its service delivery with Field Nation

Structured Cabling, Computer & Printer, A/V, Networking, Low-Voltage Cabling, For businesses

Sendero Cloud provides its customers with carrier services, cloud support, and network managed services, and backs these solutions with project management that keeps client delivery on track.

Success Story


Faces of Field Nation: Michael Bergeron

Faces of Field Nation

Field Nation’s new Customer Success Executive, Michael Bergeron achieves a perfect balance of personal goals, passion for his work, and a commitment to his family. Learn how he makes an impact at Field Nation in this story.



What skilled cabling / infrastructure work can I bring to Field Nation?

Structured Cabling, Fiber Cabling, Low-Voltage Cabling, Growth, Quality, Industry Trends

Cabling serves as the foundation for IT infrastructure. And due to the explosion of connected devices and an increasing need for bandwidth, cabling continues to be one of the fastest-growing categories of field service work.


Tap into the #1 network of onsite field service professionals