Customer
XTIUM, a managed service provider (MSP), delivers technology solutions and nationwide field services for enterprise retailers and restaurant chains.
Challenge
Before partnering with Field Nation, XTIUM relied on staffing agencies and other external labor sources to supplement its full-time workforce—often at higher costs and with inconsistent quality.
Solution
By leveraging the Field Nation marketplace, XTIUM gained access to a curated network of skilled technicians across the U.S. The company now utilizes preferred tech pools and multi-tier auto-dispatch to ensure fast, reliable, and cost-effective service delivery.
- Industry Information Technology (IT)
- Topics Discussed Field Services, On-Demand Labor, Workforce Management, Managed Services
- Size SMB
Summary
XTIUM’s success relies on its ability to deliver same-day service for complex networking needs across the country. With Field Nation, XTIUM connects with expert technicians who provide installation, repair, and maintenance support within hours—meeting client demands without sacrificing quality. The partnership has allowed XTIUM to expand its field service capabilities, control costs, and maintain a flawless service record.
Access to expert networking technicians nationwide
Enabled XTIUM to meet same-day service commitments anywhere in the U.S.
40% cost savings
Achieved versus traditional staffing agencies.
0 quality escalations
No issues escalated to the executive team since partnering with Field Nation.
97% First-Time Fix (FTF) resolution
Multi-tier auto-dispatch ensures efficient and reliable job completion.
Scaling Service Delivery Nationwide
XTIUM is a managed service provider (MSP) that delivers technology solutions, systems integration, and support for enterprise retailers and restaurant chains across the U.S. Clients depend on the company for its deep expertise in network management and its ability to provide same-day service. XTIUM’s field technicians install, repair, and maintain routers, access points, and other networking equipment.
Finding Consistency and Quality Through Field Nation
Field services are at the heart of how XTIUM serves its clients. The company guarantees that a qualified engineer can be onsite anywhere in the U.S. within four hours. Services include network wiring, surveys, installs, and maintenance—supported by a project management team overseeing every job.
Before working with Field Nation, XTIUM supplemented its full-time team through staffing agencies and other labor providers. However, quality and cost consistency proved challenging. Through Field Nation, XTIUM now benefits from curated pools of preferred technicians—professionals who have excelled on prior jobs and meet the company’s exacting standards.
Positioned for Future Growth
The partnership has been so successful that XTIUM plans to double down on its field service operations in the months ahead. With Field Nation’s on-demand labor model, XTIUM can continue to scale efficiently while maintaining the high standards that define its brand.
“Ultimately, our mission is to help our clients be more successful in their business. We view the Field Nation marketplace as a key part of our success and critical to our ability to scale in the future.”
Skillsets found on Field Nation
Low-voltage cable pulling, installation, and surveying
Structured cabling installation
Network equipment troubleshooting, configuration, and surveying
Wireless network support
