Trends are one thing. Momentous shifts in demand are another. Market data tells us that field service is experiencing a powerful surge in demand, the effects of which are reverberating around the industry.
2022 will be a boom year for service delivery companies with cross-device experience and the ability to mobilize talent to match volatile demand at increasingly dispersed locations.
Digitization trends across sectors will accelerate demand for equipment installs and refreshes of self-service equipment, connected devices, technology infrastructure, and more.
Shifts in talent availability will result in more diversified labor sourcing strategies.
For field service leaders, this once-in-a generation technology shift represents a remarkable opportunity to take the reins and chase the wealth of new work that is flooding the market. A closer look at Field Nation data from the past year reveals several work specific trends that service leaders can factor into their 2022 priorities.
Wael Mohammed has been in the IT services industry for more than 27 years. He has held leadership roles in startups and large enterprises, including SPS Commerce, IBM, and Target. Wael is currently the Executive Vice President of Strategy at Field Nation and oversees product management, product design, and data science. He is a master in identifying product and market growth opportunities, taking new products to market, and maximizing product performance.