Field service trends and predictions for 2022
July 13, 2022
Trends are one thing. Momentous shifts in demand are another. Market data tells us that field service is experiencing a powerful surge in demand, the effects of which are reverberating around the industry.
For field service leaders, this once-in-a generation technology shift represents a remarkable opportunity to take the reins and chase the wealth of new work that is flooding the market. A closer look at Field Nation data from the past year reveals several work specific trends that service leaders can factor into their 2022 priorities.
- Trend #1: 2022 will be a boom year for service delivery companies with cross-device experience and the ability to mobilize talent to match volatile demand at increasingly dispersed locations.
- Trend #2: Digitization trends across sectors will accelerate demand for equipment installs and refreshes of self-service equipment, connected devices, technology infrastructure, and more.
- Trend #3: Shifts in talent availability will result in more diversified labor sourcing strategies.
"For field service leaders, this once-in-a-generation technology shift represents a remarkable opportunity to take the reins and chase the wealth of new work that is flooding the market."
Save or share your copy of the Definitive Guide
ABOUT THE AUTHOR
Wael Mohammed
Wael Mohammed has been in the IT services industry for more than 27 years. He has held leadership roles in startups and large enterprises, including SPS Commerce, IBM, and Target. Wael is currently the Executive Vice President of Strategy at Field Nation and oversees product management, product design, and data science. He is a master in identifying product and market growth opportunities, taking new products to market, and maximizing product performance.
RECOMMENDED RESOURCES
See the latest trends from the field
White Paper
The state of independent contracting in IT field services
To understand the landscape of independent contracting in field services, Field Nation surveyed over 800 field service technicians. Download our research study to see how contract work has evolved and why it's preferred.
White PaperWebinar
Webinar | The state of independent contracting in IT field services
Join Field Nation for an exclusive live webinar with Field Nation CEO Mynul Khan on 4/6 to get a sneak peek at the findings from our original research study: "The State of Independent Contracting in Field Services."
WebinarBlog
Digitization in retail continues to show its strength
The past year and a half of post-COVID recovery has made one field service übertrend absolutely clear: The digitization of the customer experience, once a nice-to-have feather in the cap of ambitious retailers, has become a do-or-die necessity.
Blog