Customer
A managed services provider supporting a global discount retailer.
Challenge
The provider needed to install new wireless access points at more than 1200 retail sites nationwide, requiring experienced, lift-certified technicians who could scale quickly and represent their brand on-site.
Solution
The MSP used on-demand labor through Field Nation, the #1 labor marketplace for IT field services, to coordinate and execute a large-scale national wireless rollout with trusted, skilled technicians.
- Industry Retail
- Topics Discussed Field services, Wireless access point installation, On-demand labor
- Size Enterprise
Summary
To efficiently manage and execute a large-scale WAP installation project for their nationwide retail client, a leading MSP turned to on-demand labor. The project spanned more than 1200 locations across the U.S. over a 10-month period. By leveraging Field Nation, the provider achieved scalability, efficiency, and consistent on-site quality throughout the deployment.
4000+ total work orders
An average of 400 work orders were completed each month over the course of the project.
95.6% fulfillment rate
Rapid response times and strong fulfillment ensured technicians were on-site and completing work faster than third-party options.
4.9-star average technician rating
More than 1100 skilled and certified technicians delivered high-quality work, earning an average 4.95-star rating.
Scaling specialized skills nationwide
A trusted technology deployment specialist looked beyond traditional labor options to support a massive WAP installation project. Their client, a leading retail corporation, needed to install new wireless access points at more than 1200 sites across the country, including a diverse mix of remote and metro locations. This provider was searching for technicians who were experienced, lift-certified, and could be trusted to represent their brand while on-site.
Driving efficiency through on-demand labor
This leading integrator achieved exceptional results while meeting the needs of their big-box retail client, successfully coordinating a national wireless rollout project. Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
Delivering quality at scale
On average, technicians responded to posted work orders in less than a day. This rapid response time paired with an impressive 95.6% fulfillment rate meant techs were on-site and completing work faster than third-party options. More than 1100 skilled and certified technicians completed work for this project, collectively earning an average 4.95-star rating. Clear expectations and consistent communication through Field Nation were key to delivering top-quality on-site service. Controlling costs was also easy with data-driven insights guiding a competitive bid strategy made possible by using MarketSmart™ Insights.
