A technician’s guide to Level 1 AV support

What is a level 1 AV support technician?

A Level 1 AV Support Technician is a skilled professional responsible for the installation, configuration, and maintenance of audiovisual (AV) systems in various environments. These technicians ensure the seamless operation of AV equipment, troubleshoot basic technical issues and provide on-site IT field service support to clients. Their role is essential in maintaining connectivity, collaboration, and communication across industries.

What projects can level 1 AV support technicians find on Field Nation?

The Field Nation marketplace connects experienced AV techs to a wide range of IT field service projects, including:

Conference room setups: Installing and configuring AV equipment such as projectors, displays, microphones, and speakers.
Digital signage: Mounting and setting up displays for advertising, information sharing, or presentations.
Video conferencing systems: Deploying and troubleshooting video conferencing solutions like Zoom Rooms and Microsoft Teams Rooms.
Audio systems: Installing sound systems in commercial, educational, and corporate settings.
Cable management and troubleshooting: Ensuring proper cable routing, labeling, and testing for optimal AV performance.
On-site IT troubleshooting: Providing first-level technical support for AV and IT equipment.
Networking support for AV devices: Configuring networked AV solutions, including IP-based audio and video transmission.

Which level 1 AV support skills are in demand?

Companies increasingly rely on AV systems for communication and collaboration, driving demand for technicians skilled in:

Basic hardware installation: Setting up and connecting AV equipment to ensure functionality.
Troubleshooting AV systems: Diagnosing and resolving audio and video issues to minimize downtime.
Device configuration: Configuring AV control systems, switches, and software-based AV solutions.
Cable termination: Properly terminating and testing cables for reliable connections.
Networking basics: Understanding IP addressing, routers, and switches to support networked AV systems.
Customer support: Providing on-site assistance and training end-users on system operation.
Testing and calibration: Ensuring AV equipment functions optimally through calibration and performance testing.

What certifications are required for level 1 AV support technicians?

Certifications help validate expertise and improve job prospects. The following certifications are highly valued in the industry:

AVIXA Certified Technology Specialist (CTS): Covers core AV technology and system setup.
CompTIA A+: Provides foundational IT skills relevant to AV support roles.
CompTIA Network+: Enhances knowledge of networked AV environments.
Extron AV Associate: Demonstrates proficiency in Extron AV solutions.
Crestron DigitalMedia Certification: Focuses on Crestron AV system design and troubleshooting.

What does the future look like for level 1 AV support?

The AV industry is growing rapidly, driven by hybrid work models, increased digital collaboration, and evolving customer expectations. The global AV market is projected to reach $422 billion by 2029, creating opportunities for skilled AV technicians. As businesses continue to invest in advanced AV solutions, demand for on-site AV support technicians remains strong.

What is the average pay rate for level 1 AV support technicians on the Field Nation marketplace?

Technicians using Field Nation can choose projects that match their skills and availability.

On average, AV support technicians on Field Nation have access to thousands of work orders annually. Pay rates vary depending on the project scope and location, but the marketplace offers full transparency by displaying payment terms within work orders before technicians choose to accept or request assignments.

Why do AV support technicians prefer contract work?

As the gig economy expands, many AV technicians prefer contract work for the following benefits:

Flexibility: Choose projects that fit your schedule and expertise.
Variety: Gain exposure to different AV systems and environments.
Skill development: Enhance technical knowledge by working on diverse assignments.
Career control: Build a career on your own terms without long-term employment constraints.

Read the full research to learn more.

Why choose Field Nation?

Field Nation is the #1 labor marketplace for IT field service professionals, connecting technicians to a variety of on-site AV and IT support opportunities. Whether you’re looking to expand your experience, increase earnings, or work on projects that align with your expertise, Field Nation provides the tools and opportunities to help you succeed.

Take control of your career and explore AV support opportunities today by signing up for your free Field Nation account.