Great outcomes for all

The new rank algorithm has been updated to now match against multiple types of work, prioritize recent trends in reliability, and elevate active Providers who are familiar with your company. These changes ensure the best Providers for your work are right at the top of the list.
 
In our new Best Match rank, the primary factors that determine a Provider’s position on the page are:
 
     1.   Relevant work experience. Providers who have a combination of the required skills for your specific work order are prioritized.
     2.   Recent reliability trends. The rank now accounts for Timeliness Rate, Cancellation Rate, and Block Rate. Timeliness and Cancel rates are now based on a Provider’s 30 most recent work orders to give you the most accurate indication of their reliability.
     3.   Your company’s experience with a provider. The new rank prioritizes providers who have worked with your company or are members of your Talent Pools. Additionally, your company’s Private Feedback score also factors into the new rank to ensure you’re seeing the providers who have done quality work for your organization.
     4.   Other factors, such as distance from site and log-in recency. These factors are foundational for a good match, and providers who are close to site and have been recently active on the platform will be prioritized.
 
Learn more about the new rank algorithm here.

In the old Match experience, Buyers could only select a single type of work category, like “Networking” or “Low-Voltage Cabling”. These broad work categories don’t account for the different skills within those categories, meaning Buyers would have to dig into technician profiles to understand whether or not a Provider was really qualified.
 
In the new Provider Match experience, Buyers can select multiple, more granular types of work. Instead of just “Networking,” Buyers can choose between Server/Storage Equipment, Network Equipment, Wireless Equipment, Cellular Equipment, or Satellite Equipment. Additionally, Buyers can now select multiple types of work across multiple categories to find Providers with the right combination of skills for their work.

The new Provider Match experience uses a card view rather than a table view to better showcase a Provider’s relevant experience and reliability details. Showing fewer Providers is by design. The new rank algorithm puts the best Providers at the top of the page, eliminating the need to scroll through a long list of Providers and click into each individual profile.

The factors that went into the default ranking rule (the point system and red and green bars on the old Provider Match experience) are still accounted for but visualized differently on the new Match page. You can still see a visual indication of a Provider’s fit for your work when you hover your mouse over the icons on the card.