Providers now see more flexibility with true arrival window schedules. Gain control over your schedule with the ability to select your own “Hard Start” time within the buyer-indicated window, and be sure to review the Schedule Note for important details like store hours or completion deadlines.

We’ve added 3 new statuses to the Support Cases page to clarify which party needs to respond: “Waiting on provider,” “Waiting on buyer,” and “Waiting on both parties”.

Phone numbers, email addresses, and URLs included in work order tasks are now clickable in the provider mobile app experience.

To better align feature names with feature uses, “Expenses” is changing to “Additional Charges”; “Travel Expenses” is changing to “Trip Charge”; “Bonus” is changing to “Additional Payment”; “Penalty Fee” is changing to “Penalty”.

Buyers can add a parts pickup address in the “Shipments” section of the work order, and a “Pre-site pickup required” chip will appear for providers in the mobile app.

To help buyers choose the most accurate removal reason when unassigning a provider, we now tell buyers which reasons negatively impact the provider’s Cancellation Rate.

Providers are prompted to enter reasons for checking into a work order more than once and will be able to add the status of job completion when checking out.

Buyers can view schedule conflicts at a glance in the new Provider Match experience and make sure they’re routing or assigning only to available providers.

Service Company admins and managers can now use the Field Nation mobile app to manage work orders on behalf of their Service Company’s Managed Providers.    

Now buyers can add pre-approved additional charges to the work order and template create pages, which then displays for providers on the Work Orders page in the mobile app.

The Field Nation calendar now alerts providers to potential schedule conflicts and allows them to request a new schedule or indicate that there isn’t a conflict.

Timeliness and Cancellation Rates are now based on a provider’s last 30 work orders to reflect more recent behavior.

Providers now have a barcode scanner for the “number or decimal” or “text” field type to scan barcodes rather than enter part numbers manually.

Provides an overview of marketplace activity, earnings, and performance to help providers monitor the health of their business on Field Nation.

We’ve introduced a more granular breakdown of work types, allowing for more precise matching between buyer work orders and provider experience.