Want to compare Field Nation with other labor marketplaces for IT field service? We’ve compiled the five most critical factors to help you make an informed choice
1. Speed to trusted talent
We understand you need labor resources for on-site projects, and you needed them yesterday. With the largest marketplace of skilled technicians covering 20+ types of work across 425K sites annually nationwide, Field Nation has over 18,000 active, independent techs at your disposal, ready to tackle assignments.
If you’re in the maintenance business, connecting quickly with skilled technicians is crucial. Technicians on Field Nation have a 12-minute average response time to work posted. In fact, 35% of the work volume on Field Nation is break/fix work, consisting of 4-hour, 24-hour, and 48-hour SLAs. Also, recruiting techs and dispatching work on Field Nation is up to 80% faster than third-party alternatives.
Forget wasting time on outdated marketplaces. Field Nation’s cutting-edge talent sourcing and vetting features help you create custom talent pools with specific skill sets, screenings, and equipment to match your unique work needs. Using customizable pre-assignment surveys, you can ensure technicians have the necessary skills and equipment before they arrive on site.
2. Work done right, the first time
While other similar marketplaces might support IT field service technician connections as part of their model, Field Nation is focused on IT and IT alone. Our software and services are specifically tailored to meet the unique needs of the IT field service industry. We’ve designed a host of visibility metrics, compliance rules, and relationship-building features to ensure your IT field services work gets done exactly the way you want, right from the start.
In a comprehensive study by a third-party research company, Field Nation customers experienced a remarkable 30% reduction in site revisits compared to other similar marketplaces. Technicians on Field Nation also achieve an impressive 95% first-time fix rate, demonstrating their expertise and commitment to getting the job done correctly from the outset.
3. Tax and compliance made simple
It’s essential to choose a field service marketplace that has your back when it comes to mitigating risk and staying compliant with independent contractor (IC) usage. If you’re new to this space, fear not! Field Nation is here to help. Unlike other field service marketplaces, we won’t leave you to navigate sales tax and labor misclassification on your own. We believe in proactive guidance and best practices.
As a Field Nation customer, you gain access to features that track technician usage and re-usage. Pull reports to gauge where you stand, ensuring you’re not putting your company at risk. We handle sales tax reporting and collection for goods and services in most U.S. states, or you can provide us with your Resale Exemption Certificate. Ensure your field service marketplace adheres to marketplace facilitator laws, so you don’t get blindsided by a bill and years of back pay.
4. Support and admin efficiency
Field Nation handles insurance claims, files 1099s, and issues weekly payments to technicians based on terms listed in the work order, allowing companies to scale profitably. We also offer a 24/7/365 support line, where you can connect directly with live Field Nation support personnel for any questions or concerns. Other field service marketplaces defer to chatbot support or phone lines only open during weekday “business hours.”
Choosing a field service marketplace that assigns a dedicated team, chats with you at any hour of the day or night, handles end-of-year taxes, and issues weekly technician payments will reduce your back-office administrative tasks by 25%. If your team is happy, our team is happy!
5. Opportunities for growth
Handling immediate work is vital for a field service marketplace, but at Field Nation, we go further by helping you plan for future opportunities. Unlike other marketplaces that merely connect you with technicians, we dedicate a team of account managers to transform your objectives into growth possibilities. By proactively assessing your work, they find ways to increase efficiency and even assist with bidding out RFPs.
What if you want to do things on your own? We have independent bid-winning tools just for that! MarketSmart™ Insights aggregates pricing and coverage data from millions of service jobs, empowering sales and operations teams to collaborate to win more work, be more competitive, and vet qualified resources.
Interested in learning more about the advantages of a marketplace like Field Nation? Contact our team today for more insights!