As technology advances and business needs evolve, the audio-visual (AV) industry is experiencing rapid growth. According to AVIXA, the AV market is set to add nearly $100 billion in revenue by 2028. For field service companies, staying ahead of industry trends is crucial for maintaining a competitive edge and meeting customer demands. Here are four key AV trends to watch:

1. Surge in hybrid work and conferencing solutions

The increase in hybrid work models has significantly boosted demand for advanced conferencing solutions. According to Frost & Sullivan, the global conferencing services market is expected to reach a whopping $28.6 billion by 2026. Companies are investing heavily in upgrading their AV infrastructure to support seamless communication between remote and in-office employees.

As hybrid work becomes more common, there is a rise in refreshes, break-fix updates, and general AV system upgrades. Field service companies should prepare to take on a high volume of these types of projects that are focused on conferencing systems. This will require staying updated on the latest systems and offering flexible service packages that include regular maintenance and support for these systems. 

2. Increasing demand for digital signage

Digital signage is becoming more sophisticated and widespread due to the increased implementation of advanced AV features. From interactive displays on university campuses to digital menus in quick service restaurants (QSRs), these advanced displays allow businesses across industries to improve customer experience, streamline communication, and increase revenue opportunities.

To meet the growing demand for digital signage, field service companies will benefit from expertise in installing and maintaining these systems. They will also need to understand specific industry needs, such as the interactive requirements in education versus the high-traffic demands of retail. Beyond installation, MSPs should also offer comprehensive support that includes content management and remote troubleshooting.

3. Growth of interactive and cloud-connected AV systems

Interactive technologies, such as interactive kiosks, are becoming more prevalent in various environments, including retail, airports, and hospitality. Additionally, cloud-connected AV systems enable remote management and real-time updates, reducing the need for on-site interventions.

Field service companies must be proficient in the latest interactive technologies and invest in training for remote monitoring and management tools. MSPs should also offer solutions that enhance the interactive experience while ensuring system reliability and uptime.

4. Shift towards LED displays

LED displays are becoming increasingly popular due to their superior image quality and energy efficiency. This trend is particularly noticeable in commercial and public spaces with large-scale digital signage and video walls. Field Nation Vice President of the AV Market, Chris Bianchet, says he’s noticed the demand for LED growing due to the technology’s rapid development. “LED manufacturers continue to make pixels smaller and the resolution higher while also making products easier to install,” says Bianchet.

Field service companies must be proficient in installing and maintaining LED display systems. They must also understand specific requirements for different types of LED installations, from small indoor displays to sizable outdoor signage. Some businesses may prefer energy-efficient LED solutions to align with cost-saving initiatives, requiring MSPs to know how to install and maintain energy-efficient systems.

Meet the demand for AV with Field Nation

Field service companies and managed service providers must stay informed about these AV trends to effectively meet customer needs and capitalize on new business opportunities. By focusing on advanced conferencing solutions, digital signage, interactive technologies, and LED displays, service providers can position themselves as leaders in the evolving AV landscape.

Are you ready to tackle the demand for AV? Build a team of skilled, independent AV technicians with Field Nation! Get the workforce where and when you need it for your next AV project. Click here to get started.