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As the threat of a potential recession looms, continued demand for field services from the retail sector is putting pressure on field service leaders to deliver in what will be a volatile 2023. This means the savvy field service leader needs insight into multiple verticals to assess current state and develop a holistic, strategic perspective on the industry’s health and direction.
Using data from the tens of thousands of work orders facilitated by Field Nation in 2022, as well as insights from previous moments of economic uncertainty, our 2023 definitive guide to field service will give you that type of insight and actionable takeaways.
- The post-COVID recovery period has seen strong growth in infrastructure work (networking and cabling) driven by digitization efforts in retail.
- In a potential recession scenario, complex projects and infrastructure will take a more dramatic hit and take longer to rebound. But infrastructure will recover the strongest on the other side of a recession scenario.
- Field service companies can strengthen their readiness by getting granular about their markets, competing on customer experience (CX), and ensuring their organizations are agile.
A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.
