Labor vendor scorecard
Your guide and template for evaluating field service marketplaces in an outsourced labor landscape.
July 12, 2023
Your guide and template for evaluating field service marketplaces in an outsourced labor landscape.
July 12, 2023
Are you looking to outsource your field-service labor? With field service subcontractors, third party vendors, on demand staffing, and other labor options at your disposal, it’s important to know how to measure a field service marketplace against the alternatives you’re considering.
To make your decision easier, here are the eight key criteria to consider along with a coordinating checklist designed to make comparing your options easier and to guide your desired business outcome.
Quality concerns are among the top reasons companies hesitate to use contingent labor. Some businesses worry about a lack of control over who performs the work. Others fear that workers may have inadequate training, experience, or qualifications.
By connecting directly with independent technicians on a field service marketplace, you maintain full control over the vetting and selection process.
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Whatever labor option you choose, it’s crucial to consider state and municipal tax requirements to meet your tax obligations. Failing to do so can result in penalties, fines, and potential legal consequences.
But with the right support, you can navigate this situation effectively.
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Having transparent and readily available information on pricing and coverage can allow field service businesses to quickly assess the feasibility of potential projects and make informed decisions. Consider a labor option that provides data analytics that identify market trends and emerging opportunities.
By doing so, you can expand your business, enter new markets, and stay ahead of the competition.
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Establishing processes and requirements for any outsourced labor option requires careful planning. Choose an option that offers quick onboarding and integration with your existing workflows, so you can start realizing benefits without unnecessary complications.
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Managing client requests quickly and efficiently is a critical factor for success. Ensure your labor choice allows you to respond promptly to client needs.
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Broad availability of skilled IT service professionals across a wide range of locations is critical for addressing your customers’ requirements. Ensure you can access technicians with the skillsets you need in your desired geographies.
When evaluating labor options, carefully assess their pricing structure and fee models. Consider factors such as contract commitments, after-hours penalties, SLA requirements, and subscription plans. Determine which option offers the most transparent pricing and aligns best with your budget and financial goals.
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To determine the level of support available, look for reliable support channels, such as phone, email, or live chat. Also, check if your labor provider has a reputation for being responsive and helpful, particularly in times of crisis.
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