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Combat rising costs and labor shortages: Do more with less

Featuring Field Nation &

August 25, 2023



Market constraints, rising costs, and ongoing labor shortages pressure service organizations to do more with less to meet modern customer demands.


In this on-demand webinar, industry-leading service experts at Field Nation and Zuper share how increasing automation and rethinking measurement help field service leaders deliver a positive customer experience.


  • Learn how to leverage technology and discover new ways to build your workforce to deliver growth and efficiency.
  • Get tips and tricks to manage rising costs, combat the labor shortage, and do more with less – even with market constraints.
  • How field service leaders can reduce operational overhead, streamline operations, and increase employee productivity with the latest technology solutions, including IoT and AI.

Watch on-demand


Steve Salmon

Steve Salmon brings more than 30 years of leadership experience to the IT services industry. He has held senior roles in both startups and large enterprises, even co-founding a technology services company in 1992, which was later purchased. Currently, Steve is the EVP of Enterprise and Partnership Sales at Field Nation. Previously, he served as SVP of Global Managed Services Solutions at CompuCom, where the services revenue grew from $200M to more than $1B. Steve’s expertise and strategic prowess have landed him on numerous radio shows as a technology and business specialist.

Michael Israel

Michael has an extensive background in customer and field service. He spent the first 17 years of his working career in field service operations and spare parts management roles, including 12 years with IBM’s Field Engineering division. Over the past three decades he has held management and executive roles with major providers of CRM and Field Service software applications, including tenures with IFS, Oracle, and SAP.


His broad experience includes marketing, selling, supporting, and implementing CRM and Field Service software applications. Michael has also served as a Field Service analyst for both the Aberdeen Group and Technology Services Industry Association. Today he is the leading thought leader in the concept of “Completed Service Work” and host of the Zuper FM Podcast series.


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