When the Crowdstrike outage hit, IT teams scrambled to manually fix Windows devices across hundreds of locations. One of our customers, faced with updating systems at a nationwide fitness chain, sent out an SOS to their network. This sudden, large-scale need is exactly the challenge Field Nation is built to address.

While you may know Field Nation for planned project work and break-fix solutions, our incident support capabilities shine in crises like the Crowdstrike outage. Our marketplace quickly connects businesses with skilled technicians nationwide, enabling fast deployment for urgent, multi-site projects.

How Field Nation customers leverage our marketplace

One managed service provider posted 350 work orders to the Field Nation marketplace related to the Crowdstrike outage, requiring technicians to perform specific tasks on 1-5+ devices per location. Each PC required a brief troubleshooting process, including a restart and entering recovery information. 

This example highlights our ability to rapidly deploy skilled technicians across a wide geographic area, which is crucial in large-scale IT incidents. Technicians on the Field Nation marketplace are proficient in a range of IT services, including networking, computer and printer support, cabling installations, and other critical infrastructure tasks.

Field Nation capabilities for large-scale IT projects

• Incident support: Quickly mobilize technicians to address unexpected IT issues across multiple locations.
• Large-scale deployments: We support nationwide projects for consistent service delivery across all sites.
• Multi-site coordination: Manage projects spanning numerous locations simultaneously.
• RFP support and coverage assessments: We assist in planning and assessing workforce needs for large-scale projects.
  
• Platform Management Partner Program: Our Platform Management Partners know the best ways to scope work, vet and confirm talent, and deliver quality service using the Field Nation marketplace. This support can help your business scale your project deployments quickly, and find the resources you need, when you need them.
  
• Project-Ready Talent Pools: Field Nation can help you take on work with complex talent requirements (e.g. work that requires multiple techs, skill sets, and visits) by helping you find, vet, and confirm the talent.

Tips for successful project execution

To maximize the benefits of our marketplace, consider these tips:

• Engage us early: By involving Field Nation in the early stages of project planning, we can partner with you to assess needs, identify potential challenges, and develop effective strategies.
• Collaborate on coverage: Work with us to secure the right geographic coverage and skill sets for your project.
• Lean on us for project planning assistance: Our team can help with everything from initial planning to rollout support.

Our marketplace connects you with skilled technicians nationwide and provides the tools and support needed to manage large-scale projects efficiently. Contact us today to manage planned deployments and unexpected incidents with our flexible, nationwide network of skilled technicians.