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7 Field Service Predictions to Increase Revenue and CX in 2023

January 6, 2023


Pricing fluctuations, supply chain disruptions, the continuing labor crisis––these volatile market conditions are creating unprecedented uncertainty in the field  service industry as we begin the new year. Service leaders want to know what lies ahead, especially at a time when customer experience is paramount.


Join us as we discuss how 2022 trends provided a roadmap for what to expect in 2023 so you can stay ahead of the competition when it comes to exceeding the service expectations of your customers.


  • Predictions on what’s to come in 2023 leveraging work order data and insights from TSIA members like you.
  • How the current market affects field service costs (labor, travel, and equipment).
  • Which work types, industries, and regions are growing, and which are stagnant.
  • Actions you can take now to capitalize on growth trends while minimizing costs.

Watch now


Wael Mohammed

Wael Mohammed has been in the IT services industry for more than 27 years. He has held leadership roles in startups and large enterprises, including SPS Commerce, IBM, and Target. Wael is currently the Executive Vice President of Strategy at Field Nation and oversees product management, product design, and data science. He is a master in identifying product and market growth opportunities, taking new products to market, and maximizing product performance.


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