7 Field Service Predictions to Increase Revenue and CX in 2023
January 6, 2023
Pricing fluctuations, supply chain disruptions, the continuing labor crisis––these volatile market conditions are creating unprecedented uncertainty in the field service industry as we begin the new year. Service leaders want to know what lies ahead, especially at a time when customer experience is paramount.
Join us as we discuss how 2022 trends provided a roadmap for what to expect in 2023 so you can stay ahead of the competition when it comes to exceeding the service expectations of your customers.
TOP TAKEAWAYS
- Predictions on what’s to come in 2023 leveraging work order data and insights from TSIA members like you.
- How the current market affects field service costs (labor, travel, and equipment).
- Which work types, industries, and regions are growing, and which are stagnant.
- Actions you can take now to capitalize on growth trends while minimizing costs.
Watch now
ABOUT THE SPEAKER
Wael Mohammed
Wael Mohammed has been in the IT services industry for more than 27 years. He has held leadership roles in startups and large enterprises, including SPS Commerce, IBM, and Target. Wael is currently the Executive Vice President of Strategy at Field Nation and oversees product management, product design, and data science. He is a master in identifying product and market growth opportunities, taking new products to market, and maximizing product performance.
RECOMMENDED RESOURCES
More Field Intel
Blog
Three strategies service leaders should embrace in 2023
Current market conditions may make you feel like you’re navigating in the dark. Competing headwinds and tailwinds are creating volatility in the field services industry. Here are three strategies you can put in place today to set your organization up for success in 2023.
BlogBlog
Three IoT trends that will shape retail technology in 2023
IoT (short for "Internet of Things") technology connects everyday objects and produces invaluable data about how we interact with household appliances, industrial tools, consumer interfaces, and more. Learn more about the three biggest trends in IoT.
BlogInfographic
3 ways to manage rising field service costs
The price of everything has risen, and higher costs are eating into your field service profit margins. Lessen the pain by taking action to combat rising costs.
Infographic