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Security is one of the hottest categories in field services right now. Sectors like retail and education increasingly rely on surveillance and access control systems to increase safety. Thanks to advancements in technology and equipment, installation and maintenance are faster, easier, and more cost-effective. This growth trajectory opens up significant opportunities in the field service sector as organizations prioritize security initiatives.
Let’s take a closer look at some of the drivers and trends fueling the increased demand.
Inventory shrinkage and consumer safety are critical concerns
Inventory shrinkage is a formidable challenge for the retail sector, severely impacting profitability and hindering growth. Recent NRF studies show that theft and organized retail crime are getting worse: shoplifting incidents jumped 26% from 2022 to 2023, and ORC groups are increasingly using more violent, sophisticated tactics.
Recent research underscores growing concerns about retail safety. According to Verkada’s 2024 State of Retail Safety report, more than 27% of U.S. retail employees say they feel unsafe at work, while 54% report experiencing customer aggression or harassment, and 1 in 10 have faced physical violence in the past year. These conditions are fueling workforce disruption, with over 40% of retail employees considering leaving their jobs within the next 12 months due to safety fears
A heightened emphasis on school security
Recent data underscores a significant shift in priorities within the education sector and a heightened focus on school security. The U.S. school and campus security market is projected to reach approximately $1.27 billion in 2025, while the global education security market is expected to grow from $29.8 billion in 2025 to over $57 billion by 2034, reflecting nearly 8% annual growth.
Growth areas come into focus
For most organizations, physical security solutions are a necessity rather than a luxury, regardless of the prevailing macroeconomic climate. In fact, in the first half of 2025 alone, Field Nation saw more than 26,000 work orders for CCTV and IP camera services—underscoring the rapid growth of security as a work category on the marketplace. Given the escalating threat landscape, retailers and educational institutions continue to ramp up security measures.
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A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.