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Our Q4 2024 New & Next webinar showcased significant platform updates designed to elevate technician quality, streamline scheduling, and enhance the technician matching experience. Product leaders shared how these improvements work together to create better outcomes for companies and technicians on the Field Nation marketplace.
Summary
As the #1 labor marketplace for IT field services, Field Nation is dedicated to empowering independent technicians and companies to do great work. Through conversations with hundreds of platform users, we’ve identified opportunities to enhance outcomes for all. Our product leaders are excited to introduce several enhancements to the platform, including significant improvements to help companies find and assign the best technicians more efficiently.
Technician quality improvements (10:04)
Field Nation’s new Business Dashboard, introduced in June, gives technicians access to key performance metrics directly in their mobile app. Prior to this update, technicians had to check their profile on the web to view metrics like timeliness and cancellation rates. The new dashboard helps technicians track their performance while in the field and understand how they compare to platform targets.
Additionally, the Private Feedback feature offers companies a trusted way to rate technician performance. This system allows team members to leave detailed feedback visible only within their company, replacing the public star rating system that resulted in rating inflation. With Private Feedback, companies can maintain more accurate assessments of technician performance and better track the quality of their trusted technician relationships over time.
Schedule management tools (19:54)
To improve reliability and reduce scheduling issues, Field Nation has introduced new features to prevent schedule conflicts and streamline communication. Schedule conflict notifications now automatically alert technicians when work orders overlap, while an enhanced calendar view helps them spot and resolve potential conflicts before they occur. The new schedule change request process routes updates directly to work order managers through the platform rather than requiring phone calls or texts.
We’re also developing a new arrival window schedule type based on user feedback, and have introduced standardized site completion and revisit data collection. With these improvements, technicians can better manage their schedules while companies can more accurately track project costs and outcomes.
Enhanced Provider Match experience (30:39)
The enhanced Provider Match experience makes it easier to find technicians with the exact expertise needed for complex work orders. We’ve expanded work categories to identify required skill combinations automatically and enhanced our ranking algorithm to prioritize technicians with the most relevant experience. New filters, including the highly requested “last active” filter, help companies quickly narrow down to technicians who meet their specific requirements.
The redesigned interface presents critical information right on the page, reducing the need to click through multiple profiles. Companies using the new experience are reporting fewer quality issues like backouts and late arrivals, while also noting significant time savings in their technician vetting process.
Key takeaways
These platform enhancements reflect our ongoing commitment to improving outcomes for companies and technicians. Early feedback shows companies experiencing fewer quality issues and greater efficiency in technician selection. The product team continues to gather user input to guide future improvements.
Have questions about the new features? Visit the Product Updates Page for the latest updates and features designed to empower field service companies to get great outcomes at scale.
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A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.
