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Summary
Assigning field work has always been a high-stakes decision. The provider you send represents your brand on-site, and the outcome directly impacts your SLAs, costs, and customer relationships. Some companies rely on W-2 labor and others have a tried and true 1099 workforce they call on to ensure they can control the quality. These both have their limitations for scalability. We wanted to build a new option that allows for both scalability and quality.
Introducing Predictive Quality
In the Fall of 2025, Field Nation launched the Provider Success Score (PSS). It’s the first predictive quality signal designed specifically for field service. Unlike traditional ratings, the PSS is powered by real delivery outcomes that matter most:
- Timeliness. Did the provider start on time?
- Backouts. How reliably do they complete the work they accept?
- Buyer Satisfaction. Do buyers consistently report positive results?
The PSS also emphasizes recency, so recent performance weighs more heavily than older history. The result is a single, trusted score that makes it easier to identify providers who are most likely to deliver great outcomes.
What This Means for Companies Assigning Field Tech Work
Early results show the impact of predictive quality:
- Providers with an excellent score are 8.6x more likely to deliver a successful outcome compared to providers with a poor score.
- High-score providers drive 80% fewer escalations, helping companies reduce risk and rework.
- With more visibility, companies can safely expand their networks beyond “the devil you know,” building confidence in every assignment.
The PSS doesn’t replace your judgment but gives you a powerful, data-driven signal to make smarter, faster decisions.
What This Means for the Industry
The PSS represents more than a new product feature. It reflects Field Nation’s commitment to raising the quality bar across the industry.
- For companies, it means more predictable outcomes, fewer surprises, and stronger SLAs.
- For providers, it creates opportunities for those who consistently deliver to stand out and earn more work.
- For the marketplace, it creates a rising tide incentivizing reliability and transparency that benefits everyone.
Ready to See It in Action?
Static ratings had their moment. But in today’s field service environment, buyers need predictive signals to stay ahead. The Provider Success Score puts you in control of quality, helping you reduce risk, improve outcomes, and scale with confidence.
Related Content
A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.
