Sindy Eichen

Field Service Manager

Sindy has over 12 years of experience in field services, working her way up from a customer service representative to a field services manager for a leading nationwide managed service provider. She is known for her expertise in driving operational efficiency, particularly through implementing automation and integrations. Her expertise has been vital in guiding successful mergers and acquisitions and organizational adoption of on-demand labor platforms like Field Nation. Prior to working in field services, Sindy honed her customer service skills in the insurance industry.

What’s New: June 2025

This month saw the launch of the Provider Success Score, updates to how Timeliness and Backout Scores are calculated, and the simplification of the Arrival Window schedule type.

See What’s New: December 2024 Releases

This month saw the release of a new card design within the provider match experience, a new shipment option added for buyers and a variety of other enhancements.

How break/fix work strengthens your service strategy

Discover how break/fix work is becoming a vital, scalable strategy for field service organizations facing rising costs, tightening SLAs, and extended asset lifecycles.

Stories from the Field: Matt Perna

Matt Perna found flexibilty through Field Nation, transforming prjects into a rewarding full-time vocation defined by ambition, and adaptability.

See What’s New: May 2025 Releases

This month saw the release of functionality to support Custom Selection Rules within the new Provider Match, better visibility into Pre-Approved Additional Charges for providers and updates to..

Hospitality technology trends we’re watching for at HITEC 2025

Join us at HITEC 2025 in Indianapolis, June 16–19! Discover how AI, self-service kiosks, and connected infrastructure are transforming hospitality with faster transactions, smarter operations,..