The state of independent contracting in IT field services
To understand the landscape of independent contracting in field services, Field Nation surveyed over 800 field service technicians. Download our research study to see how contract work has evolved and why it’s preferred.
3 field service innovations to ease today’s market pressures
We’re excited to share three of our latest innovations related to sourcing technicians, finding parts, and scaling to meet demand. These new features and capabilities will help our customers navigate market challenges and take advantage of opportunities.
Three key factors driving up field service costs in 2022
For businesses, Cost
Over the past year, technical resource costs in the field services space have risen roughly 10 percent across the board. By analyzing industry data alongside broader market insights, field service leaders can plot a route forward.
In 2021, service companies and technicians completed over one million jobs through the Field Nation platform. From spikes in demand to shifting retail norms, our data paints the picture of a field service industry preparing for its next big step forward.
Implementing a blended workforce can be challenging. But by choosing the right success metrics, service companies can optimize their work allocation process and get maximum value out of their blended workforce.
Three trends driving today’s retail field service delivery crisis
For businesses, Field Intel
Retailers want to move beyond survival mode and shift to investing for the future, especially as it relates to IT infrastructure and digitization trends. The combination of these two tectonic shifts are creating challenges in the field service industry.
Finding qualified field technicians in this competitive labor market can be a challenge. It’s even harder when you need to fill skill gaps and satisfy complex job requirements under intense deadline pressure.
How digital transformation and the labor shortage are changing how service delivery gets done
Finding the right talent and managing that talent go hand in hand. Recently, Field Nation’s Head of Partnerships Brandon Lytle sat down with Chad Mattix, Kinettix’s Founder and CEO, to discuss present challenges and future opportunities in the field services space.
Our new Field Insider series is designed to give service organizations practical advice on how to get the most value from working with Field Nation. In the first article, Senior Customer Success Program Specialist Amy Anderson goes over tips for creating a network of trusted technicians.